Polycom Electronic Hook Switch Guide

This .e4 report entry shows phone administrators and end users how to use a Plantronics wireless headset and electronic hookswitch (EHS) with Polycom SoundPoint IP  and VVX Business media phones.

Some Plantronics headsets enable you to answer and complete phone calls using the built in controls located on the headset. This feature is called electronic hookswitch (EHS). To use it, your headset must include a digital serial control interface in addition to the standard analog headset jack (RJ-9) interface. The serial control interface requires an APP-51 which you can purchased from e4. All Plantronics Headsets that support EHS come with a base unit that connects to your phone. The base unit and headset will connect wirelessly.This enables you to answer the phone when away from your desk by pressing the button on your headset. All of the Plantronics headsets in the guide have a wireless range of over 300′ from the phone.

Supported Phones:

As of 3/14/2013 the following Polycom SoundPoint IP phone support EHS. IP 320, IP 321, IP 330, IP 331, IP 335, IP 430, IP 450, IP 550, IP 560, IP 650, IP 670.

As of 3/14/2013 the following Polycom VVX Business media phones support EHS. VVX 300, VVX 310, VVX 400, VVX 410, VVX 500, VVX 600, VVX 1500.

Supported Plantronics Headsets:

This guide will focus on the PlantronicsSavi 700 series, CS500 Series and Plantronics MDA200 device which enables the management both Polycom desk phones and PC calls.

Please note: Legacy Plantronics Savi Office models such as  the WO100, WO200, WO300, WO350 and Plantronics CS models 50, 55, 60, 70N, 261N, and 351N  support EHS with Polycom phones using the APP-50 EHS cable and APP-5 cables respectively.
Plantronics Savi 700 Series:

Plantronics CS500 Series:

  • CS540 Convertible P/N 84693-01
  • CS530 Over-the-ear P/N 86305-01
  • CS520 Over-the-head (binaural) P/N 84692-01
  • CS510 Over-the-head (monaural) P/N 84691-01

.e4 also carries the Microsoft Lync enhanced versions of the these headsets for those using the MS UC platform.

The following image set demonstrates the proper setup for using Plantronics headsets with electronics hookswitch support and you Polycom telephones.

All headsets listed in this article are available through .e4. Please contact Daniel Bonham our resident headset expert at 877-434-8647 x102 to obtain special pricing and advice on which Plantronics model is right for you.


Polycom Conference Sale – 1 Day Only

Polycom has announced a one day only sale on their popular SIP conferencing room phones.  This sale takes place on Wednesday, March 13th, 2013. Contact your .e4 sales rep today for more information on this promotion.

Details on this promo:

  • Orders must be placed by 5:00 PM EST
  • Special pricing is only valid on March 13th, 2013

Discounted Phones Include but are not limited to:

  • Polycom SoundStation IP 5000    2200-30900-025
  • Polycom SoundStation IP 5000 with Power Supply    2200-30900-001
  • Polycom SoundStation IP 6000    2200-15600-001
  • Polycom SoundStation IP 7000    2200-40000-001
  • Polycom SoundStation IP7000 with Power Supply    2230-40300-001
  • Polycom SoundStation IP7000 Multi-unit Kit    2230-40500-001
  • Polycom CX5000 HD UC Station Optimized for Microsoft Lync    2200-61910-100


Polycom UltimateHD

Tomorrow’s opportunities will be seized by organizations of all sizes that can effectively meet, communicate, and collaborate. World-class collaboration requires easy-to-use technology that replicates the natural clarity and efficiency of face-to-face meetings. Polycom—the world leader in voice, video conferencing, and content sharing brings these technologies together in a next generation collaboration architecture called Polycom® UltimateHD™.

Polycom UltimateHD architecture enables the world’s most life-like and engaging experience that makes possible an entirely new class of conferencing and collaboration applications. Polycom UltimateHD solutions, such as Polycom HD Voice™ technology, HD Video solutions, HD infrastructure products, and HD Global Services, give users the greatest visual, audio, and content detail in a multimedia collaborative meeting. This pure clarity, rich detail, and fidelity can improve productivity and efficiency on a scale never before available in either on-demand or scheduled collaborative meetings.

  • Enhances meeting productivity, effectiveness, and efficiency – An engaging, life-like experience allows you to manage globally dispersed teams, speed time-to-market, and build loyal relationships
  • Facilitates a new class of unified collaboration applications ­– Displaying details previously requiring face-to-face meetings are now possible and supported by Polycom UltimateHD applications
  • Ensures a life-like user experience everywhere – Consistent premium experience is available from mobile, desktop, and conference room solutions.
  • Enables the next generation of unified collaboration –Enjoy conferencing, broadcasting, streaming and archiving.
  • Becomes the collaboration core of any unified communications strategy – Leverage and enhance your existing infrastructure telephony and presence-based systems.
  • Provides unmatched flexibility – Supports simultaneous on-demand or scheduled HD collaborative meetings.
  • Delivers quality without compromise – Only Polycom can provide all of the essential elements with best-in-class Polycom HD Voice, HD Video, HD Content, HD Infrastructure, and HD Services.

Polycom UltimateHD architecture provides a structure for solutions to make meetings as timely and engaging as face-to-face meetings. As a result, they are dramatically more productive than traditional remote meetings.

Polycom delivers the best collaborative communications experience for every application bandwidth and price point.

.e4 is a Polycom HD Voice Expert Shop – We focus on HD technology because we love it and use it daily. Look to .e4 for more on high definition voice.