Polycom Electronic Hook Switch Guide

This .e4 report entry shows phone administrators and end users how to use a Plantronics wireless headset and electronic hookswitch (EHS) with Polycom SoundPoint IP  and VVX Business media phones.

Some Plantronics headsets enable you to answer and complete phone calls using the built in controls located on the headset. This feature is called electronic hookswitch (EHS). To use it, your headset must include a digital serial control interface in addition to the standard analog headset jack (RJ-9) interface. The serial control interface requires an APP-51 which you can purchased from e4. All Plantronics Headsets that support EHS come with a base unit that connects to your phone. The base unit and headset will connect wirelessly.This enables you to answer the phone when away from your desk by pressing the button on your headset. All of the Plantronics headsets in the guide have a wireless range of over 300′ from the phone.

Supported Phones:

As of 3/14/2013 the following Polycom SoundPoint IP phone support EHS. IP 320, IP 321, IP 330, IP 331, IP 335, IP 430, IP 450, IP 550, IP 560, IP 650, IP 670.

As of 3/14/2013 the following Polycom VVX Business media phones support EHS. VVX 300, VVX 310, VVX 400, VVX 410, VVX 500, VVX 600, VVX 1500.

Supported Plantronics Headsets:

This guide will focus on the PlantronicsSavi 700 series, CS500 Series and Plantronics MDA200 device which enables the management both Polycom desk phones and PC calls.

Please note: Legacy Plantronics Savi Office models such as  the WO100, WO200, WO300, WO350 and Plantronics CS models 50, 55, 60, 70N, 261N, and 351N  support EHS with Polycom phones using the APP-50 EHS cable and APP-5 cables respectively.
Plantronics Savi 700 Series:

Plantronics CS500 Series:

  • CS540 Convertible P/N 84693-01
  • CS530 Over-the-ear P/N 86305-01
  • CS520 Over-the-head (binaural) P/N 84692-01
  • CS510 Over-the-head (monaural) P/N 84691-01

.e4 also carries the Microsoft Lync enhanced versions of the these headsets for those using the MS UC platform.

The following image set demonstrates the proper setup for using Plantronics headsets with electronics hookswitch support and you Polycom telephones.

All headsets listed in this article are available through .e4. Please contact Daniel Bonham our resident headset expert at 877-434-8647 x102 to obtain special pricing and advice on which Plantronics model is right for you.