PBXAPPS – Broadcast Dialer
The dialer applications easily integrated with Switchvox or any other SIP supporting IP PBX System to enable a company of any size to deliver messages or contact a group of people with a few clicks of the mouse. It should also be mentioned that the system can use the telephony interface of the existing Switchvox to process the calls or can use any Digium Telephony interface card within the box itself being that the solution is Asterisk based, it can also use any number of SIP service providers to connect callers to your agents or broadcast messages.
Setting up a campaign consists of three easy steps.
All campaigns will require numbers to dial. With the pbxapps.com dialer app call data can be easily entered line by line in to the interface or imported via a simple .csv file.
For ease of use and setup, campaign admins can can import data via a .csv file creating an easy to use template that can be merged with your call data.
Campaign Parameters: Reporting and Time Frames.
Like most dialer software the pbxapps broadcast dialer has the ability to create and run outbound dialing campaigns based on admin input. The Campaign Page affords users with the ability to set up campaign that will run within a specific time frame, route calls to specific destinations (answered or answering machine), and report on the progress of the campaign to a specified email address.
Note: The campaign uses specific date defined in the call group section that was created above. You simply select the data feed by checking the box above then set the time frame in which it will run.
The pbxapps dialer was designed to send calls to specific extensions or destinations on various IP PBX Platforms. Our most common integration is to send connected dialer calls through a peer between pbxapps and Switchvox. Our dialer app also has the ability to send calls directly to SIP URI. This affords us the ability to send calls to various destination making location irrelevant.
Our system has the ability to report on various call termination scenarios.
Examples here are Call Answered by live person and Call Answered by Voicemail. The system also has a dedicated CDR reporting function for understanding call times and agent response times.
In summary the pbxapps broadcast application offers an easy to use interface and enables Switchvox PBX owners to integrate a dialer application with their PBX.
Potential uses for the pbxapps broadcast dialer: