Digium Switchvox Support Engineer dSSE

Digium recently upped the bar for their Switchvox Certifications.  They recently added the certification title of Digium Switchvox Support Engineer (dSSE) to their growing list of available Switchvox accolades- I’m proud to say that I am the first to receive this 🙂

Danny Windham was kind enough to send me a nice message congratulating me on the achievement.

So – In short, as most of you readers already know.  This is just another reason to work with .e4 for all of your Switchvox needs.

 

 

PBXAPPS – Broadcast Dialer

PBXAPPS – Broadcast Dialer

The  dialer applications easily integrated with Switchvox or any other SIP supporting IP PBX System to enable a company of any size to deliver messages or contact a group of people with a few clicks of the mouse. It should also be mentioned that the system can use the telephony interface of the existing Switchvox to process the calls or can use any Digium Telephony interface card within the box itself  being that the solution is Asterisk based, it can also use any number of SIP service providers to connect callers to your agents or broadcast messages.

Setting up a campaign consists of three easy steps.

Call Groups:

All campaigns will require numbers to dial. With the pbxapps.com dialer app call data can be easily entered line by line in to the interface or imported via a simple .csv file.

CSV Import:

For ease of use and setup, campaign admins can can import data via a .csv file  creating an easy to use template that can be merged with your call data.

Campaign Parameters: Reporting and Time Frames.

Like most dialer software the pbxapps broadcast dialer has the ability to create and run outbound dialing campaigns based on admin input.  The Campaign Page affords users with the ability to set up campaign that will run within a specific time frame, route calls to specific destinations (answered or answering machine), and report on the progress of the campaign to a specified email address.

Note:  The campaign uses specific date defined in the call group section that was created above. You simply select the data feed by checking the box above then set the time frame in which it will run.

Destinations:

The pbxapps dialer was designed to send calls to specific extensions or destinations on various IP PBX Platforms.  Our most common integration is to send connected dialer calls through a peer between pbxapps and Switchvox.  Our dialer app also has the ability to send calls directly to SIP URI.  This affords us the ability to send calls to various destination making location irrelevant.

Reporting:

Our system has the ability to report on various call termination scenarios.
Examples here are Call Answered by live person and Call Answered by Voicemail. The system also has a dedicated CDR reporting function for understanding call times and agent response times.

In summary the pbxapps broadcast application offers an easy to use interface and enables Switchvox PBX owners to integrate a dialer application with their PBX.

Potential uses for the pbxapps broadcast dialer:

Emergency notification
School Closings
Customer Collections
Inside Telesales

Selecting a Headset

Headsets for IP Phones come in many different shapes, sizes, and configurations. The majority of people look at the different data sheets in search of features, benefits, and compatibility. Being that many IP phones operate in a similar fashion, companies like Jabra and Plantronics produce one headset for use across the board, and produce separate cables and adapters to make the headset compatible with many phones.

We have broken down selecting a headset to a few simple questions. Answering these questions help narrow down the selections to a few choices, making the process less overwhelming.

  • Wired or wireless?
  • Monaural or binaural? (This basically is asking if you want a single ear headset or a dual ear headset. Binaural carries an additional meaning outside the world of headsets.)
  • What wearing style? (Over the head, over the ear, and behind the head are common wearing styles.)
  • What telephone (brand & model) am I going to use this headset on?

Answer these questions and a salesperson at .e4 Technologies will help you select the headset that is best for you.

Daniel Bonham
dbonham@e4strategies.com
T: 231.946.4162
F: 231.668.4289

Telecom Terminology

This post will be an ongoing effort to list various telecommunication terminologies and technologies. Looking forward this page will hopefully not only server as a glossary telecom acronyms and definitions but also as a timeline for newer technologies and products. Stay tuned- and as always feel free to comment below with info you would like to see.

VoIP or Voice over Internet Protocol is a telecommunications technology that is often referred to as IP Telephony or Internet Telephony. This technology is often sold as a money saving alternative to sending calls to the public switch telephone network (PSTN). VoIP calls are often communicated computer to computer or over specially designed VoIP telephones in a business environment. VoIP can also be used to connect or peer multiple locations over private and public networks.

Added VoIP: 11/15/2012

 

Jabra Headset for Polycom

As a long time Polycom fan-boy I have had the fortunate luck of trying many a headset- These headsets have come in many shapes and sizes. I’ve used various cordless and wired headsets as well as binaural and monaural headsets. After spending years searching for the best headsets for Polycom phones I’ve compiled this list of my favorites and they are all Jabra. I’ve based my conclusion on various important criteria such as wideband support, ease of setup, vendor documentation, failure rates and of course price.

On my head…

The Jabra 9465 Duo… This headset meets a few core requirements for my connected life. The first being that it is device agnostic. This thing connects to nearly every phone I have. It’s currently connected to my Polycom VVX 600 and support for the electronic hook switch feature. Simply add the Jabra Polycom EHS cable (part# 14201-17), navigate to the headset settings of Polycom phone and select Jabra Mode.  Once enabled I let the headset walk me through the setup on its color touch screen interface. It’s that easy.

My rig…

If you’ve been following this site for any amount of time you know that .e4 recently setup our HQ in historic building that has lots of open space and high ceilings with hardwood floors and bricks throughout. These materials presented a different set of requirements for my new headset as the materials used to build this office are known to help amplify sounds as they rifle through the office.  This was the single determining factor for me when i chose the DUO model. Its 2 ear configuration helps me focus on my phone call with minimal interruptions from people near me.

I understand that pricing is always a concern with customers. If you’ve looked at the price for the 9465 model and decided that A: It covers one too many ears and B: Cost more than the phone it’s connected to, I welcome you to look at the Jabra Pro 920. This entry level (In terms of pricing) headset offers many of the features most come to expect from a cordless headset at a price that is a bit less offensive. It also has support for the Jabra Polycom EHS cable and is covered by a hassle free warranty. With that said it is easy to see why this is .e4’s best selling headset.

**** Disclaimer — Please remember that .e4 sells the products we talk about here in our blog. Often times these posts should be considered marketing pieces however some exceptions like this can be made. I love Jabra headsets- It’s not because we are compensated by Jabra for our opinions… They just work and we love them.

 

 

 

How to: Aastra Web Recovery Mode

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The Aastra web recovery mode allows your phone administrator to restore a phone to it’s factory state in the unlikely event that your Aastra SIP phone’s default firmware becomes corrupt.

This issue is generally reported after the device was interrupted while downloading the required *.st binary package or after switching from PoE to AC.

When your Aastra SIP phone is in web recovery mode the phone will power up and the LCD will be blank. At this time the phone is unusable. To start the recovery process please refer to the steps below. In our example we will be using PBXact. You can also utilize the steps listed by pointing the phone at your own TFTP server.

Aastra Web Recovery Mode Step by Step:

  1. Reboot your Aastra SIP Phone
  2. As it  reboots quickly press and hold 1 + # untill the phone’s IP address is displayed.
  3. From a computer on the same network as the Aastra phone, visit the IP displayed
  4. You will see many fields on this page- only 2 are used:
    1. Filename:
    2. TFTP Server IP:
  5. In the Filename field, enter the name of your phone’s model firmware file.  Aastra firmware file naming convention is a follows – See list below for the correct entry.
    1. Aastra Firmware files are named:
      9133i.st
      9112i.st
      480i.st
      480i Cordless.st
      480i CT.st
      51i.st
      53i.st
      55i.st
      57i.st
      57iCT.st
  6. In the TFTP Server IP field, enter the IP address of your PBXact or TFTP server .
  7. Click Download Firmware button
  8. The phone will then contact your TFTP server and download the file listed in the file name field. Please be sure to let the phone return to default before disconnecting the device.

Need help with you Aastra phone or Asterisk PBX? Not sure what phone system is right for your business?. Click Here to reach our expert team by chat or call us any time at 877.434.8647