Linksys WIP310- A first look at the new WIFi Phone

Linksys has announced yet another edition to its SPA (Service Provider Authorized) Line-up… The new Linksys WIP310 WiFi phone bolsters a few new features that will surely bring value to our service provider offering. The new Linksys WIP310 Wireless-G IP Phone operates in the 2.4GHz band, supports 802.11b/g and the latest VoIP SIP protocols. The large, full-color high resolution display features an intuitive user interface enabling users to easily and quickly configure the handset with network access using WiFi Protected Setup (WPS).

WPS Defined:

WiFi Protected Setup WPS is an extremely fast, secure method of connecting the WIP310 Wireless-G IP Phone with any standards based Wireless-G broadband router. Just press the WPS button and your connection will automatically be configured and secured with a custom SSID using powerful WPA (Wi-Fi Protected Access) encryption. Within seconds you have successfully set up a secure connection. NICE!

Linksys WIP310 Features:

  • Low-Cost High Quality VoIP Calls over a WiFi Network
  • Easy, Secure Setup on WiFi Networks with industry-standard WPS
  • Superior Range and Performance with 802.11g
  • Quick Provisioning capabilities for mass-scale Service Provider activation
More on the Linksys WIP310:
The WIP310 uses the same Linksys provisioning methods presently available when deploying other Linksys VoIP Phones on a massive scale. Customers purchasing VoIP services or using a local IP PBX like Asterisk can quickly provision the Linksys WIP310 via a WiFi connection where their configuration profile is received securely right to the handset using TFTP, HTTP, or HTTPS.

Linksys Sizes up the competition with the WIP310:

The included telephone base is a nice added feature- With products like the new Snom M3 end-users are given a base that keeps the phone getting beat up while on your desk while at the same time providing charge to the battery. The Linksys WIP310 also supports many features such as caller ID, call forwarding, call transfer, 3-way conferencing and can store 200 records in its phonebook.

Switchvox AA60 – More information on the Appliance

If you have been following any of my posts on the Switchvox AA60 you will appreciate some of this information.

My previous postings can be read here…

After a bit more research I found that it might be a good idea to elaborate on a few of the features available on the new Switchvox AA60.

Switchvox AA60 Provisioning tool:
From what I understand there will be a provisioning element in the system that will afford the the PBX administrator to provision extensions via a handy dandy web UI tool. This will be a “Pay to Play” solution that is billed to the customer under the same subscription model as the current support mechanism and will NOT be available as an update for current silver, gold, and platinum users. — If you want this feature you’ll have to pay for it separately. Hey Digium Correct me if I am wrong.

User Search Feature:
I touched on this feature in my last post not fully understanding the update in general. From what I Understand now, this addition to Switchvox 3.5 will work much like using Google’s desktop search tool or Windows Vista OS search feature…. I guess it will work like this… there will be a search box on the Switchvox AA60 under the manage extensions section where you can start typing an end-users name from there it will start populating any possible matches so that you do not have to type in the entire name – it will start populating possible matches immediately based on the first letters entered. Again, Digium- Correct me if I am wrong.

.e4 is an award winning certified Switchvox partner with more than 150 Switchvox customers. For more information on how .e4 can help you with your deployment contact our sales department at 231.946.4162.

How to Format a Polycom IP Phone

Format File System: I need to perform a full factory reset on my Polycom phone.

NOTE: This will erase everything in your Polycom phone and the phone will need to be re-provisioned in order to operate again.
While the phone is at its idle state, you can follow the below steps to resetting your Polycom SoundPoint IP phone.
Step 1: Press the ‘Menu’ hard key.

Step 2: Arrow to ‘Settings’ and press the Enter soft key.

Step 3: Arrow to ‘Advanced’ and press the Enter soft key.

Step 4: Enter in your admin password to the phone (commonly ‘456’).

Step 5: Hit the Enter soft key.

Step 6: Arrow to ‘Admin Settings’ and press the Enter soft key.

Step 7: Arrow to ‘Reset to Default and press the Enter soft key.

Step 8: Arrow to ‘Format File System’ and press the Enter soft key.

More on the Switchvox AA60

Switchvox 3.5 and Beyond:

As you may have heard, the folks at Digium have released yet another product designed specifically to meet the needs of small businesses everywhere. The latest being a small form factor device that will ship pre-loaded with the award winning Switchvox SOHO or Switchvox SMB Software. This new offering will replace their tower PC solutions and carry the latest software features available only in version 3.5.

What’s New in the Switchvox AA60 and Switchvox 3.5?

Phone Provisioning Tool:
Switchvox SMB 3.5 will now have built in phone configuration through an integrated phone management tool that will allow for automatic detection of handsets on the network. In addition to this benefit the Switchvox 3.5 version will also feature an updated admin suite that will carry different levels of access for users slated with the task of administering the Switchvox PBX.

Inbound and Outbound Calls:
Also new in 3.5 will be an updated “Incoming Calls” utility… An enhancement over previous versions the updated page will let users more easily map Direct Inward Dialing numbers (DIDs) to users, IVRs, and Call Queues with the system. The new 3.5 Software will also provide the ability to set outbound caller id resources on a per user extension basis, streamlining the current Switchvox SMB methodology.

Enhanced Phonebook Panel:
BRAVO! – Now users can add multiple contacts to their switchboard simultaneously… This is a major improvement to the current Switchvox SMB functionality. Previously, end-users would have to traverse multiple screens to add users one at a time. 3.5 eliminates this by allow the user to grab multiple contacts at once.

End-User Search Feature:
Although I haven’t seen this in action, Digium’s description of this feature leads me to believe that when you are on the “Manage Extensions” screen there will be a search bar for typing in the users name for easy modification. The PRE Switchvox 3.5 version require that you first select the extension type from a pull down menu then scan through a list of end-users… This will eliminate the need to browse multiple extension pages while utilizing the CTRL + F function of your browser.

.e4 is a Certified Switchvox Vendor with more than 150 Customers nationwide. For more information on how we can help your company install Switchvox call us at 231.946.4162.

Asterisk PCI cards – Warranty info

The current Asterisk PCI card landscape consists of three major vendors all vying for sales in the same space. Some view Digium as the obvious choice having created the market while others look to companies like Sangoma and Rhino equipment for hardware.

In the past few months all of the vendors have made changes to their warranty policies, the following is an outline of what you might expect to get from them.

Digium- Under the Risk-Free Guarantee, Digium will refund the purchase price of any qualifying Digium product(s) for any customer that is not 100% satisfied with the performance of the Digium product(s) they purchased. From what I understand this refund comes direct from Digium and doesn’t require us to handle any of this transaction.

More On Digium’s ESP

To qualify, the customer must:

  • register the product at
  • contact Digium Tech Support within 30 days of installation.
  • allow a minimum of five business days to resolve trouble.
  • provide the invoice for the purchase. During the troubleshooting / technical support
  • process, the customer should expect to
  • use a Genuine Asterisk® distribution.
  • disclose server details (model, revision, Linux® distribution, etc).
  • provide Digium Tech Support remote access to your server via an ssh connection.
  • cooperate with testing to show symptom(s) and/or test a provided solution.

All Digium products are covered except for the following products which DO NOT qualify for this offer:

  • TE110 single span T1/E1 PCI card, EOL
  • TDM400 4-port analog PCI card, EOL
  • S101i IAXy ATA
Sangoma’s Warranty:

New Sangoma hardware now comes with a lifetime warranty for replacement and repair from the date of purchase. We rigorously test all cards to ensure our customer always receive the highest quality products.

In the case that a customer believes they have a defective card, they should first contact our Technical Support at or call 1 800 388 2475.

If the card is defective, Sangoma will issue an RMA for repair or replacement. To help their customers quickly, they will need the following information before issuing an RMA:

  • Serial number of all defective items
  • Customer name
  • Name of Company or Organization
  • Shipping address
  • Phone number
  • Email
  • Product name
  • Quantity of items being returned

For lifetime warranty customers, this information should match your product registration.

Rhino Equipment’s Warranty:

Perhaps the best warranty in the industry has been provided by Rhino Equipment. This Arizona based company has raised the bar by providing its endusers with a SLA – Service Level Agreement.

Five-Year Warranty: The following Rhino products are covered by this warranty for a period of five years from the date of original retail purchase: all CB24, MiniDAX, MPC, IP24, and Ceros models.

One-Year Warranty: PC motherboards, memory cards, hard drives, data storage products which are not manufactured directly by Rhino. If the original manufacturer’s warranty is longer than 1 year, we will honor that warranty.

This warranty covers only repair or replacement of defective Rhino products, as provided above. Rhino is not liable for, and does not cover under warranty, any costs associated with servicing and/or the installation of Rhino products. Rhino will not discontinue support of its products, nor obsolete its products, as long as there are component materials available and there is reasonable customer demand for the products.

Free Technical Support:

If you experience difficulty during the installation or subsequent use of a Rhino product, you may contact Rhino’s Technical Support department prior to servicing your system. Rhino provides free English-language technical support to its customers worldwide for as long as you own the Rhino product.

Rhino Technical Support can be contacted directly by calling: +1 (480) 940-1826, option 4 during normal business hours in the United States

All of the above – fantastic… But whenever I think of warranties I am always reminded of that scene from Tommy Boy

Remember this?

Tommy: Chicken wings! Let’s think about this for a sec, Ted, why would somebody put a guarantee on a box? Hmmm, very interesting.

Ted Nelson: Go on, I’m listening.

Tommy: Here’s the way I see it, Ted. Guy puts a fancy guarantee on a box ’cause he wants you to fell all warm and toasty inside.

Ted Nelson: Yeah, makes a man feel good.

Tommy: ‘Course it does. Why shouldn’t it? Ya figure you put that little box under your pillow at night, the Guarantee Fairy might come by and leave a quarter, am I right, Ted?

Ted Nelson: What’s your point?

Tommy: The point is, how do you know the fairy isn’t a crazy glue sniffer? “Building model airplanes” says the little fairy, well, we’re not buying it. He sneaks into your house once, that’s all it takes. The next thing you know, there’s money missing off the dresser and your daughter’s knocked up, I seen it a hundred times.

Ted Nelson: But why do they put a guarantee on the box?

Tommy: Because they know all they sold ya was a guaranteed piece of shit. That’s all it is, isn’t it? Hey, if you want me to take a dump in a box and mark it guaranteed, I will. I got spare time. But for now, for your customer’s sake, for your daughter’s sake, ya might wanna think about buying a quality product from me.

Ted Nelson: Okay, I’ll buy from you.

Tommy: Well, that’s… What?

Sangoma Announces Lifetime Warranty on Telephony Cards

In obvious response to Digium’s ESP warranty, Sangoma announced yesterday that they have extended the warranty on their hardware to span the entire life cycle of the product. Other notable warranty upgrades include a 30-Day no questions asked return policy where customers are given the ability to return hardware at no expense should they simply be dissatisfied in any way.

Your Move Digium…

Switchvox AA60 – Digium Launches new Appliance at VON

Switchvox, an Asterisk based system widely used in the SMB space is a telephony application that makes using the Open Source PBX easier. For those not schooled in the dark art of Linux and command line programming Switchvox provides a fully functioning PBX to a growing number of businesses the world over.
The new appliance will provide powerful features that bridge the gap between the business phone system and the power of the web. Features include integration with leading CRM applications such as and SugarCRM while blending a unique google map/mash-up feature with zero programming required by PBX admins.The new AA60 Switchvox Appliance replaces the tower server for both SOHO and SMB products. The AA60 offers:

  • Small form factor—It weighs about 10 lbs. and can be mounted on a wall to save space.
  • Increased reliability—A one-year warranty comes standard; a three-year warranty is optional.
  • Full coverage by the Digium Exceptional Satisfaction Program—The strongest guarantee in open source telephony gives customers their money back if the product is defective or fails to perform as described
  • VoIP ready—No extra hardware is necessary to connect to SIP or IAX voice over IP trunks.
  • Support for PSTN connectivity—Support for one to eight analog ports or a T1/E1 line gives customers greater flexibility in working with their existing network.
.e4 is a reseller of the Switchvox AA60 – For more information call 877-4e4-VoIP or visit our store online at

Calling all Asterisk Innovators – 2nd Annual Digium Innovation Awards

Digium, Inc., the Asterisk Company, today announced the official call for entries for the second annual Digium Innovation Awards, designed to recognize Asterisk developers, customers and partners for outstanding achievements that are improving business processes, overcoming technology challenges and delivering record return on investment.

Digium Innovation Award submissions are being accepted for the following categories:

  • Pioneer Award — most innovative Asterisk implementation;
  • Big Biz Asterisk Award — largest Asterisk enterprise-class installation;
  • ROI Award — best measurable ROI from implementing Asterisk;
  • Inside Out Award — best use of Asterisk in a business outside of telecommunications.
  • Winners from each category will be announced September 22-25 at AstriCon


The benefits of being named a Digium Innovation Award winner include:
Presentation of award with a profile of your company during the DigiumAsterisk World 2008 conference general session; Congratulatory press release from Digium, Inc.; Listing on the Digium Web site; Invitation to present at DigiumAsterisk World Fall.

To submit an entry and view last year’s winners, please visit Nominations will be accepted until August 1, 2008.

AastraLink Pro 160 – Appliance Bonanza @ VON

Aastra has officially launched their Asterisk based appliance at this weeks VON show. I guess it was just a matter of time before the VoIP Phone Behemoth entered this space.
Designed primarily to meet the need of the SMB space Aastra warns that the AastraLink functionality is far from what you might expect from you SUB $1000 PBX.AastraLink Pro 160 feature highlights:

  • Open source and standards-based
  • Seamless integration with Aastra’s 5i Family of SIP Telephones
  • XML interface to on board Push Button Input Trigger and Relay Output
  • Local SIP extensions, remote SIP users and SIP Trunking
  • Visual and standard voicemail, auto fax detection and routing
  • Voicemail to Email notification with audio attachment
  • Teleworker support
  • Networking of multiple AastraLink Pro systems

This is a legacy post and refers to a Discontinued PBX System