Customer satisfaction is .e4's number one priority. We consider it a matter of pride that our customers receive the pricing and support they deserve to ensure that their IP telephony projects go as planned. .e4 Support has made a number of changes to better serve our customers. When in need of support, please refer to the information below for instruction on how to properly open (or follow-up on) a support ticket.
Priority 1- Fastest Support Method
Open a Support Ticket:
.e4 customers can create support tickets by emailing the ticket system directly at support(at)e4llc.zendesk.com or by creating a ticket in our support dashboard. If you aren’t sure what your password is please select the (Help! I don't know what to enter here!) link. It will be reset.
Priority 2- Have your support ticket number ready when calling .e4 support
.e4's standard telephone support can be reached Monday through Friday between the hours of 9AM to 7PM Eastern. Customers with Centurion support can reach our after hours team 24X7 to resolve emergency issues by calling 877-434-8647. Please have your Centiuron access code ready. Centurion access codes can be obtained instantly by ordering Centurion support in our webstore.
International direct: 231 946 4162
Toll free (N. America): 877 434 8647
In the case that no representatives are available, please leave a voicemail with your Support Ticket Number and a description of the issue. A representative will call you back as soon as possible.Priority 3- Live Chat Support