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Quick Overview

Lyra AMD for Asterisk: Confidence-Based Call Progress Analysis Engine.
Priced per channel software license.

 Sangoma Lyra AMD Information:

Lyra AMD for Asterisk is a 100% software platform and is built on statistical models based on neural networks that represent the potential outcomes of call attempts. The result is a virtual machine that learns the patterns of what constitutes a voice mail versus a live human versus a special intercept tone, etc.

 

Lyra functions much like the human brain and is able to adapt to a wide variety of noise conditions, ringing patterns and telecom network conditions.

 

Lyra can be simply integrated with Asterisk to build contact centre solutions and can be used in conjunction with other NetBorder modules to deliver CPA results over a traditional telephony interface, or in a pure VoIP network. It interfaces with automated applications via the standard SIP protocol, so there are no complex APIs to integrate.

 

Sangoma Lyra AMD Features:

 

SIP Call Flows
Asterisk patch available for simple integration
Configurable Pre-Connect Tone Detection
Post-Connect Analysis
End of Greeting

 

Sangoma Lyra AMD Downloads:

 

 

MFG Part #: LYRAAMD

 

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