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Quick Overview

The Polycom Productivity Suite includes three productivity-enhancing applications that help companies communicate and work more efficiently: Visual Conference Management, Corporate Directory Access, and Local Call Recording. The suite also features an application for IT managers and Service Providers: Voice Quality Monitoring, measuring the quality of a VoIP call in real time for faster problem resolution.
Polycom Productivity Suite for SoundPoint IP Phones Information:

The Polycom Productivity Suite includes three productivity-enhancing applications that help companies communicate and work more efficiently: Visual Conference Management, Corporate Directory Access, and Local Call Recording. The suite also features an application for IT managers and Service Providers: Voice Quality Monitoring, measuring the quality of a VoIP call in real time for faster problem resolution.

This application provides an intuitive visual interface to set up and control a four-party conference call from the phone’s display, including the ability to easily add, drop, split, mute, and put callers on and off hold. Thus, the Visual Conference Management mitigates the complexity of using cumbersome “codes” to manage conferencing features.

This application enables users to record any conversation locally on the SoundPoint IP 650/670 phone using a standard external USB drive. All the calls are recorded in the highest audio quality for the ultimate playback experience. It is especially helpful in regulated industries such as legal and finance, where calls may need to be recorded for regulatory or record-keeping purposes.

The Local Call Recording application supports most popular USB drives with up to 2 GB of storage. A list for the tested and approved USB drives is available in a separate technical bulletin on Polycom’s support Web site.

This application enables any SoundPoint IP phone to connect to an LDAP compliant data store (including Microsoft® Active Directory) that contains all corporate contacts without the need to store them in a separate directory. The benefit of this feature is that it eliminates wasted time associated with maintaining multiple directories. Users can search on first name, last name, or phone number and create a filtered list of contacts to browse, select, and call. They can also opt to store any LDAP contact into their local contact directory. As a result, users can enjoy faster time to connect to their colleagues and business partners.

Many existing voice quality monitoring solutions require the use of network probes, which can be costly and complex to deploy. A more cost-effective solution would be to collect and report voice quality metrics from the source of the conversation, namely the phone itself.

The Voice Quality Monitoring application enables the phone to report voice quality metrics directly from the phone in real or near-real time to a monitoring system. Metrics are transmitted using the standard RTCP-XR (IETF RFC 3611) format and published using the SIP PUBLISH method for QoS metrics, providing flexibility on when metrics are published. Metrics can be custom configured to give the administrator a great degree of flexibility on how and when they want to view and analyze metrics.
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