Digium Switchvox 6.7 Released

Digium has released version 6.7 of their popular Switchvox software. Enhancements include higher maximum phone counts for the Digium Switchvox E540 appliance (up to 1000), E520 and e530 servers. Additional enhancements include updates to the contacts applications which make it easier to use and also eliminates the need for tagging.  Digium has also introduced a “quick dial switchboard widget” that enables users to mix and match contacts that are inside and outside the PBX network while creating the ability to quick transfer calls without first placing them on hold.

Digium Switchvox

Switchvox 6.7 Features:

Switchvox 6.7 Release Notes

  • Increased phone count for the E540 appliance or VMware (1000 extensions)
  • Increased phone counts for the E520 appliance (400 Extensions)
  • Increased phone counts for the E530 appliances  (700 Extensions)
  • Enhanced contacts app that eliminates the need for tagging and is more user friendly
  • New Quick Dial Switchboard widget for mixing internal and external contacts.
    • Enabling easier transfers with no hold required

.e4 is a premier vendor of Switchvox with platform experience that exceeds the 10 year mark.  With more than 300 clients using Switchvox, .e4 is ready, willing, and able to tackle any project with Switchvox.  With custom application development, premise deployment, and full system management options available, .e4 is the right choice when selecting a Switchvox partner. Contact us today at (877)-434-8647 to speak with a Digium Switchvox expert.

Update: Headset Compatibilty for Digium Phones

This article makes reference to headsets that are supported on Digium Phones with Firmware 1_3_0_0_53680 or Later

Electronic Hook Switch (EHS serial port)

Plantronics

Jabra, with JABRA LINK 14201-17

Audio-only

Plantronics, with 27190-01 Coil Cable

Jabra

Previous Digium Phone Firmware Support

Electronic Hook Switch (EHS serial port), Plantronics

Audio-only, Plantronics

Audio-only, Jabra

SIP Trunking for the Switchvox

Did you know .e4 offers SIP Trunks for your Switchvox System?

There are many VoIP products in the market today- most of which offer the promise of reduced cost, better call control, and of course actual compatibility with Asterisk based products and services.

Recently, .e4 launched a new product that meets the need of residential customers as well as the demanding need of office environments. This SIP Trunking product has been tested extensively with Switchvox. Our base package gives Switchvox SOHO, and SMB users an unlimited number of talk paths at one penny per minute in 6 second billing increments.

SIP Trunk Setup in Switchvox is simple. Quite literally we can have your outbound and inbound calls running through our SIP service and in to your happy ear in less than 2 minutes.

Setup Guide: Switchvox Voicemail System with Polycom SoundPoint IP Phones

When setting up your new Polycom IP Phone for the first time you should start by logging in to the phone by selecting the Messages Key on the right hand side of your phone or by entering 899 on the number pad. This will log you in to the Switchvox message center.

Setting up your Unavailable Message:

1. Press the Messages key or dial 899
2. Enter your Password (By Default this will be your extension number)
3. Press 0 (Zero) for “Mailbox Options”
4. Press 1 (One) to record your “Unavailable Message”
5. Record Your Message After the Tone Press # (Pound Key)
6. Follow Instructions – 1= Save, 2 = Listen, 3 = Re-Record

Setting up your Busy Message:

1. Press the Messages key or dial 899
2. Enter your Password (By Default this will be your extension number)
3. Press 0 (Zero) for “Mailbox Options”
4. Press 2 (Two) to record your “Busy Message”
5. Record Your Message After the Tone Press # (Pound Key)
6. Follow Instructions – 1= Save, 2 = Listen, 3 = Re-Record

Setting up your Recorded Directory Name:

1. Press the Messages key or dial 899
2. Enter your Password (By Default this will be your extension number)
3. Press 0 (Zero) for “Mailbox Options”
4. Press 3 (Three) to record your “Name”
5. Record Your Message after the Tone Press # (Pound Key)
6. Follow Instructions – 1= Save, 2 = Listen, 3 = Re-Record

Please visit our website to learn more about Digium products, Switchvox 4.5, Polycom VoIP Phones, and what .e4 Technologies can bring to the table for your business. On the web @ http://e4strategies.com

Switchvox How To: internal Peering

If you have been working with Switchvox for any amount of time you know that
the system is jammed full of useful features that can be deployed with the click
of a mouse and a few keystrokes.  Over the years, as my Switchvox skill set
grew, I’ve noticed that you can create many workarounds simply by mashing
multiple features together and by trying things that you wouldn’t think will
work.

I read an interesting post on the new Switchvox forum over at
Digium.com  today.  The poster
asks the question, is there a way to alter caller ID on demand for internal
extension.  The answer is yes. Not sure exactly why you’d want to do this
but It is completely possible. For this we’ll make use of a small work- around
that I figured out some time ago that can be used for so many wonderful things.

Peering Switchvox to itself: This workaround was originally
discovered when I was not going to get a deal based on the system’s inability to
do six digit extensions. (This is now a function of SWVX) this workaround saved
the day, and we’ve won the customer and are rolling roughly four systems a month
to this very same customer.

Ultimately,  this workaround is a testament to versatility of Switchvox.

Creating the Peer:

For this we’ll use the exact same methodology as peering two Switchvox
systems together but in this example we have only one Switchvox server. Today
I’m using our
Switchvox AA60 SMB.

Logged in as admin, navigate to: System Setup > VOIP Providers.

You’ll need to create two new IAX Providers

Select IAX Provider from the Add New: Pull Down Menu then press go.

Create a new IAX Peer with these specs:

The Create a Second IAX Peer with these settings:

Next Navigate to: System Setup > Outgoing Calls > Add New Outgoing
Rule.

Create Rule Like this-  Can be tailored to match your Extension
numbering.

Create Caller ID Change:

Next Navigate to: System Setup > Outgoing Calls > Add New
Caller ID Rule

In this Example the calling extension will first dial their Extension number
then the Extension number that they want to call with the altered caller ID
state.

caveat – Be sure that your phone’s dial plan can support the additional
numbers when calling extensions. adding x’s to your dialplan may result in
needing to press send or dial on your phone.

Polycom Example

[0-8]xxxxxx|911|9411|9611|9011xxx.T|91xxxxxxxxxx|9[2-9]xxxxxx|*xx.T

Here’s what it looks like when EXT 103 Calls EXT 100 (My New Cisco
SPA508G)

Hopefully you find this useful… After tinkering with this for a while I
found that there are quite a few things you can do with this – A few other
examples of what I have done with this are creating “Meet Me” conference rooms
with pin numbers on Switchvox Free Edition and also creating passwords for
getting to our paid after hours support product.

Enjoy,

MW