Polycom CEO Robert Hagerty Named NORCAL’s 2009 Ernst & Young Entrepreneur Of The Year

Hagerty Recognized for Transforming Polycom Into Customer-Centric Leader in Telepresence, Video and Voice Communications.

PLEASANTON, CA–(Marketwire – June 15, 2009) – Polycom, Inc. (NASDAQ: PLCM), the global leader in telepresence, video and voice communication solutions, today announced that Robert C. Hagerty, the company’s president, chairman, and CEO, has been named the 2009 Northern California Ernst & Young Entrepreneur Of The Year® in the Technology category. Celebrating its 23rd anniversary, the Ernst & Young Entrepreneur Of The Year® awards program recognizes outstanding entrepreneurs who are building and leading dynamic, growing businesses.

Hagerty, who was selected by an independent panel of judges, accepted his award at gala event at the San Jose Fairmont this past Saturday. As the regional award winner, Hagerty is now eligible to win the national award later this year, which will be announced Nov. 14 at the annual awards gala in Palm Springs, Calif. According to Ernst & Young, the awards are the culminating event of the Ernst & Young Strategic Growth Forum, the nation’s most prestigious gathering of high-growth, market-leading companies.

“This recognition is truly an honor,” said Hagerty. “I’m fortunate to work with a great team of professionals who have embraced our entrepreneurial spirit and helped Polycom thrive year after year. By remaining innovative and open-minded, we continue to deliver best-in-class telepresence, video and voice communications solutions to our customers.”

“We are proud to recognize the achievements of Bob Hagerty,” said Ernie Cortes, Ernst & Young LLP Entrepreneur Of The Year program director for Northern California. “Award recipients of the Entrepreneur Of The Year award build leading businesses and contribute significantly to the strength of our region’s economy. Their success helps our area grow stronger.”

Hagerty joined Polycom in 1997 as president, chief operating officer and board member. He was named CEO a year later and became chairman in 2000. Hagerty came to Polycom to build on the vision of delivering a total conferencing and collaboration solution to the customer. His continuing focus on the needs of customers has led to the creation of a customer-facing, direct touch sales force and a world class global service and distribution channel.

Hagerty was named CEO of the Year in 2005 by industry analyst group Frost & Sullivan. Prior to joining Polycom, he served as president and CEO of Stylus Assets, Ltd. and held key senior leadership positions with Logitech, Inc., Connor Peripherals, Signal Corporation, and Digital Equipment Corporation. He also serves on the board of Palm, Inc.

Founded and produced by Ernst & Young LLP, the Entrepreneur Of The Year awards are pleased to have SAP and the Ewing Marion Kauffman Foundation as national sponsors. In Northern California, local sponsors include The Big Picture, Scherzer International, Smart Business and The Summit Group.

About Ernst & Young’s Entrepreneur Of The Year® Awards Program
Ernst & Young’s Entrepreneur Of The Year® Award is the world’s most prestigious business award for entrepreneurs. The award makes a difference through the way it encourages entrepreneurial activity among those with potential and recognizes the contribution of people who inspire others with their vision, leadership and achievement. As the first and only truly global award of its kind, the Ernst & Young Entrepreneur Of The Year® award celebrates those who are building and leading successful, growing and dynamic businesses, recognizing them through regional, national and global awards programs in more than 135 cities in 50 countries.

About Polycom
Polycom, Inc. (NASDAQ: PLCM) is the global leader in telepresence, video, and voice solutions and a visionary in communications that empower people to connect and collaborate everywhere. Please visit www.polycom.com for more information.

Digium Launches Switchvox Developer Central

Code, documentation, tutorials and discussion for developers creating unified communications applications.


05.19.2009 – HUNTSVILLE, Ala.–Digium, Inc., the Asterisk Company, today unveiled Switchvox Developer Central, an online community for developers who are integrating voice and web applications using the Switchvox unified communications solution. Switchvox is Digium’s family of voice over IP (VoIP) phone systems for small and mid-sized businesses (SMBs). Switchvox systems, which are based on the open source Asterisk telephony platform, are cost-effective, easy to use and full of features that are typically found only in expensive PBXs.

Available since April, Switchvox SMB 4.0 includes the new Switchvox Extend API. This new toolset lets developers integrate Switchvox with their business applications using an XML API, IVR management tools and event notifications. Utilities such as Fire Dialer, the click-to-call extension for Firefox, or the Switchvox Outlook Plugin are examples of the applications that can be created using the Switchvox Extend API. The newly released API is currently in beta.

Switchvox Developer Central is a website for developers to connect with one another to share ideas and solve problems. It includes a wiki containing all documentation for the Switchvox Extend API, a forum for ongoing discussion, a blog for the Digium engineering team to post news to the community, and tools to simplify development and testing. Digium’s new developer crossroads, http://developers.digium.com, lets users choose their development platform or path—Asterisk.org if they want to contribute directly to the open source software or Switchvox Developer Central if they want to integrate with Switchvox using the Switchvox Extend API.

“The Extend API was one of the most important new capabilities released in Switchvox SMB 4.0 and we want to provide documentation for it in a living format,” said Joshua Stephens, general manager of Digium’s San Diego operations, where Switchvox is developed. “An administrator or reseller of a Switchvox system can integrate their phone system with a custom web application that’s completely tailored to their business or an employee’s job function. If they have the skills to create the web application, integrating with Switchvox will be easy because they can use whatever programming language they’re comfortable with, so there’s virtually no learning curve or specialized knowledge required. If they’ve worked with any web-based API before, this is going to look really familiar, so they should be able to ramp up quickly.”

Free VoIP for your Switchvox PBX

In a world where VoIP providers are in a race to the bottom in terms of pricing http://www.ipcomms.net/ has officially one up’d the competition by offering prospective clients unlimited free inbound VoIP service.

Here’s what you get…

  • Unlimited free incoming minutes
  • No commitment, No Purchase Necessary
  • NO Credit Card required
  • Receive one free number+ with two ports
  • SIP Delivery

To claim your free DID CLICK HERE

The IPCOMMS free DID works with all Asterisk based PBX systems. Today we’ll focus on Digium’s Switchvox solution and outline the complete set up with 4.0 and Free Edition.

Once you’ve received your welcome letter navigate to your Switchvox admin screen.

located at https://IPADDRESSOFSWITCHVOX/admin

Once you’ve logged in select System Setup –> VoIP Providers

Once on the VoIP provider set up screen select SIP Provider from the pull down menu and click go. Once you’ve selected the SIP provider enter the following information found within your IP communications provisioning letter.

Enter the following information…

  • SIP Provider Name = IPC-Inbound
  • Your Account ID: 1
  • Your Password: 1
  • Hostname/IP Address: Origination IP found in the IPC provisioning letter
  • Callback Extension: Default ext. to ring when receiving a call from this trunk

Once finished, click Add SIP Provider.

Product Spotlight: Edgewater Networks – EdgeMarc Appliances

EdgeMarc Appliances:

The EdgeMarc suite of Network Services Gateways offer small to large enterprises reduced operational and capital expenses of up to 90% while improving call quality, security, and simplifying the user experience. They are an all-in-one solution that contain all of the features needed to deliver business class VoIP services to the enterprise. All EdgeMarc products are Plug & Dial ready and feature an Integrated VoIP Test Agent allowing service providers and enterprises to install hosted VoIP service in minutes, not hours.

EdgeMarc Product Family

200 Series – The EdgeMarc 200 Series combines multiple voice and data features into a single, easy to use network services gateway. It includes models that integrate a router with an ethernet wide area network (WAN) or ADSL uplink, ethernet LAN switch, integrated access device (IAD) analog ports, PSTN gateway, call quality probe and optional 802.11 wireless access point for data. Designed for Small Office/Home Office (SOHO) environments it supports up to 10 concurrent WAN VoIP calls.

4500 Series – The EdgeMarc 4500 Series combines multiple voice and data features into a single, easy to use network services gateway. It includes models that have up to 4 T1 WAN interfaces or a single ethernet WAN, a 4 port managed VLAN switch, call quality probe optional 802.11 Wireless Access Point and optional integrated analog phone and line ports. Designed for SOHO and small to medium enterprise deployment the 4500 Series contains models that support 2, 5, 10 or 30 concurrent WAN VoIP calls.

5300 Series – Ideal for medium to large enterprise locations the 5300 Converged Network Appliance includes 2 x 10/100/1000 Ethernet interfaces, a 1 x 10/100 Mbps Ethernet out of band management interface and support for up to 300 concurrent WAN VoIP calls.

6400 Series – Designed for demanding environments the 6400 Network Services Gateway offers 2 x 10/100/1000 Mbps Ethernet interfaces and dual redundant, hot swap AC or DC power supplies and support for up to 1000 concurrent WAN VoIP calls.

Contact .e4 Today- Our trained team of VoIP Specialists are standing by to help you make an educated decision.
By Phone: 877-434-8647

Digium and snom Simplify Phone Deployments for Small and Medium Businesses

HUNTSVILLE, Ala. – (via Business Wire) With the release of Switchvox SMB 4.0, Digium®, Inc., the Asterisk® Company, now makes it easier than ever to deploy snom VoIP phones. The partnership between Digium and snom technology AG, a leading developer of VoIP phones, allows Switchvox®, the web-aware IP PBX designed for small-to-mid-sized businesses, to automatically detect and provision snom 3 series phones, as well as the company’s new 820 phone. This capability reduces setup time and allows businesses to easily and inexpensively deploy phones to the desktop.

snom’s devices are developed specifically to meet the needs of the SMB by offering desktop and wireless devices that combine the latest technology with innovative designs. The company’s desktop 3 series handsets have long had a place in offices around the world while its new m3 wireless mobile device takes advantage of the latest technology to offer clear voice and strong data transmissions.

“Digium and snom have a strong history of partnership and innovation that makes it easy for the business community to use Asterisk and snom together,” said Digium’s Bill Miller, vice president of product management. “Now this extends through to the latest version of Switchvox SMB, and is especially important in the European market, where snom holds a particularly strong position.”

Switchvox SMB is designed for businesses that want a full-featured Voice over IP PBX for hundreds of employees per server at a fraction of the cost of traditional PBXs. With Switchvox SMB, Digium offers the power and functionality of Asterisk—the most popular open source telephony software in the world—combined with advanced yet easy-to-use administrative features and close integration with several communications methods and the web.

“snom and Digium have a long and strong relationship in ensuring that our products work well together,” said Dr. Michael Knieling, sales and marketing director for snom. “Our goal is not only to make the products interoperate, but to take full advantage of all that Switchvox has to offer.”
About snom

snom technology AG develops and manufactures Voice-over-IP (VoIP) telephones and related equipment based on the IETF open standard, SIP (Session Initiation Protocol). Recognized for its high quality, customizable and cost-effective business solutions, snom is also differentiated by the company’s history in the VoIP industry, and its dedication to high security standards. All of snom’s software exists in the firmware on the phones – making it easier for users to download updates and new features. snom customers benefit from the interoperability and flexibility that the snom telephones offer, including plug and play integration and universal compatibility with any SIP-based telephony platform. Founded in 1996 and headquartered in Berlin, Germany, snom technology AG has offices in North Andover, MA, Wuxi, China, Milan, Italy and Paris, France. The company distributes its third generation SIP phones through its network of authorized reseller partners in Europe, South America, Asia-Pac, Africa, and Australia. For more information on snom, please visit our website at http://www.snom.com/.

About Digium

Digium®, Inc., the Asterisk® Company, created, owns and is the innovative force behind Asterisk, the most widely used open source telephony software. Since its founding in 1999, Digium has become the open source alternative to proprietary communication providers, with offerings that cost as much as 80 percent less. Digium offers Asterisk software free to the open source community and offers Asterisk Business Edition and Switchvox IP PBX Software to power a broad family of products for small, medium and large businesses. The company’s product line includes a wide range of hardware to enable resellers and customers to implement turnkey solutions or to design their own voice over IP (VoIP) systems. More information is available at http://www.e4strategies.com/.

The Digium logo, Digium, Asterisk, Switchvox and the Asterisk logo are trademarks of Digium, Inc. All other trademarks are property of their respective owners.

Setting up a Polycom with Asterisk or Switchvox using the phone’s WUI

I was browsing the twitter stream for interesting readables and came across a Switchvox user in need. Here is what I came up with…

First Find the IP address of your Polycom Phone. This is easiest when using the menu on the phone. go to “menu -> status -> network -> tcp-ip parameters”

Once you have this you’ll need to open a web browser window on a computer that is on the same network as the phone. Now you can access the phone’s web configuration page by going to http://x.x.x.x where x.x.x.x is the IP address of the phone.

The factory default username and password for accessing web configuration on Polycom phones is “Polycom” and “456” (make sure Polycom starts with a capital P).

On the main Polycom page (image above) click on the “Lines” link in the top nav. On the lines page, under the “Identification” section, enter the extension you have selected for the phone in every field except password (IE: Display Name, Address, Auth User ID, Label, Address, Third Party Name). Enter in the password that you have selected for this extension in the password field. Under Server 1, enter in the IP address of your Switchvox PBX along with the following info:

Port: 5060
DNS Lookup: DNSnaptr
Expires: 120
Register: 1

Click the first submit button and your phone should reboot. Be prepared for a long wait before you can reconnect to the web interface of the phone. Even when the phone is done rebooting, the web interface won’t be available for some time.

When it reboots, go back to the Polycom admin and click on SIP. Scroll to the bottom and enter this for the Digitmap string:

FREE ED and SOHO: [0-8]xx911941196119011xxx.T91xxxxxxxxxx9[2-9]xxxxxx


Each piece of the dial plans listed above will work with switcvox to match specific dial patterns and make the Polycom automatically dial when a rule is matched. Each dial plan is seperated by a pipe or a bar.

What are the rules? By default Switchvox has a set of default outgoing rules. The following Dialplans are designed to work with these rules.

[0-8]xx – Extension rule.. Add more x’s for longer ext numbers – [0-8]xxx is a 4 Digit EXT Rule 911 – Emergency Dialing
9411 – Information – I generally change the outgoing rule to make this dial goog 411
9611 – POTS repair
9011xxx.T – International Dialing
91xxxxxxxxxx – Long Distance 1+
9[2-9]xxxxxx – Local Calls
*xx.T – Switchvox Feature Codes

Note that this string may be different if you are not using 9 as an outgoing prefix or if you do not have 3 digit extensions.

Click Submit. Your phone will reboot.

Time Settings:
Go to the General option and edit the SNTP Server and GMT Offset settings. If you don’t have a handy NTP server, you can enter: pool.ntp.org. GMT Offset is the offset of your timezone from GMT (IE: New York is -5, California is -8). Click Submit to reboot once more.

Return to the phone’s web configuration. In the Lines section, under ‘Line 1’ at the bottom of the table (not the page) there is a Message Center section. Here’s what you need to change:
Leave Subscriber blank. Set ‘Callback Mode’ to be ‘Contact’, and then type in the extension you have set for Voicemail Access into the Callback Contact field (DEFAULT 899).

Click submit and a long reboot ensues…

Congratulations your Polycom phone should now be set up and ready to use with your Switchvox PBX.